Platforms
CX Platform - iFeed
iFeed is a comprehensive CX platform designed for businesses of any size to capture, analyze and act on customer feedback in real-time. It helps brands identify the most impactful touch points, prioritize improvements, and make smarter decisions on CX investments.
Solutions
Satisfaction
Gain deeper insight into customer and employee satisfaction by prioritizing high-impact issues that drive meaningful improvements.
Net Promoter Score (NPS)
Compare Net Promoter Score (NPS) against competitors and identify key drivers behind promoters and detractors to uncover areas for strategic improvements.
Retail Journey
Understand the impact of each touch points in the retail journey and prioritize those that drive improvement and justify spend.